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One of the few channels that can deliver a genuine and coordinated experience between brands and users

CHATBOT


Chatbot is an artificial intelligence software that can converse with a user in the form of textual and auditory approaches. It streamlines the communication between a service and user while minimalizing human involvement and letting corporates to enhance customer satisfaction and amplify productivity.  

In this era of customized marketing, chatbots emerge as one of the few channels that can deliver a genuine and coordinated experience between brands and users. Chatbot’s popularity has been significantly increasing and it is also expected that over 80% of companies plan to utilize chatbots by the end of 2020.

Deployment of chatbots is more of an investment as they will not have to spend money on hiring and training staffs.

WHY USE CHATBOT?


Rise in customer engagement

Customers do not like waiting for assistance – implementation of chatbots allow customers to receive instant and effective responses.

Reduces cost significantly

Deployment of chatbots is more of an investment as they will not have to spend money on hiring and training staffs.

Scalability

Chatbots have the power to manage multiple conversations at once regardless of the time or number of conversations, every chat will be responded to instantly.

24/7 customer support

Companies cannot depend on humans for being support agents 24/7. However, chatbots can work around the clock without requiring any intervals. Customer queries can be attended to even after work hours through automated responses.

Boosts customer satisfaction

With chatbots, real-time assistance is achieved which results in a proactive customer service, therefore, increasing customer satisfaction.

Elimination of error

Humans are inclined to making errors – the more manual work, the higher the chances of error. However, chatbots provide error-free service and guaranteed accuracy.

Bots are an influential marketing tool as they can be used to send segmented messages which are hyper-relevant to customers. Moreover, they provide 24/7 customer support and without any intervals.

WHO IS CHATBOT FOR?


Healthcare

Nowadays, people are more wary of where they invest their time, therefore most of them are reluctant to schedule a visit with a doctor. Chatbot can be implemented by hospitals and clinics where patients can input their symptoms which will provide doctor’s advice or assistance accordingly.

Retail

Bots are an influential marketing tool as they can be used to send segmented messages which are hyper-relevant to customers. Moreover, they provide 24/7 customer support and without any intervals.

Hospitality

This sector’s success is directly linked to their service performance. Most hotels are deploying chatbots as their virtual concierges which will be able to respond to the general questions about amenities while assisting the guests 24/7 service.

Live events

Be it a business conference, concerts or any other event, chatbots can be used to store event information which can be easily retrieved and can also facilitate the purchasing of tickets.

Banking/Finance

Everyday banking transactions follows the same routinely procedures which requires least supplemental intelligence. Chatbots can facilitate these tasks such as transferring money, checking balance, tracking transfer.

Real estate

Chatbots may not replace client-agent relationship, but they can certainly replace agents by actively responding to basic questions regarding real estate.

Food service

With Chatbot, ordering is made a lot more convenient as customers don’t have to wait in a long queue to place an order. Chatbots let customers to order in their favorite food with just one click or command.

Allow us to build a chatbot for you that meets your business requirements and transforms the way you interact with your users.

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